Xfinity Store by Comcast

It is a lot better than a year ago. The young man was very polite.

Terrible. Women working kept telling me she couldn't help me because I wasn't in her district. Said it about 5 times.I stated I was confused because they had helped me out a week earlier in Morgantown and my account was started in another sate anyway. She took that to mean I didn't understand what the word district meant. Then proceeded to define the concept for me very condescendingly. I will drive the extra 1.5 hours to the other location or spend all day on the phone next time.

Never have internet so many outages and slow speeds upload speed was 17mbps now I have 989mbps upload speed with the switch to fiber

Customer service by phone is horrible. I’ve been a loyal customer for 3 years and always free calling the customer service phone number. They also increase the rates once a year claiming the promotion plan has expired. Would not recommend Xfinity or Comcast’s to anyone

Very poor service…. I was prompted through an email to update my 2 receivers due to the fact it was old and some features would no longer work properly if I didn't update. The pictures of the items shown that I would receive was not the items I received. I received a large receiver which worked fine when hooked up. Then I received a tiny box which I could not get to work. So I contacted Xfinity. The wait time was 60 minutes but it only took a little over 30 minutes. I explained my issue about one working and the other not working. He did a boost to my frequency a couple of times and then said he would send out a service technician to see what the problem was. I explained there was nothing wrong with the service connection but the small box would not work. He then said he would send me a receiver which matched the other one I had received. I also informed him I had gone on the website to print a return label but my old equipment was not listed so I could not print a return label. We discussed how the closest store was over 1 hour away. He then recommended I be available when UPS brought my other receiver so I could send it back with them( still no return label but UPS would magically know what to do. ) at this point, I was placed on hold and he told me he was having technical issues on his end. He took my phone number in case we were disconnected. Somehow I got transferred back to the start where I was asked why I was calling. I explained I had already been working with someone for the last 1. 5 hours. She said she would transfer me to technical and was told I had another 60 minutes to wait. Of course, I got no return call from the person I was working with before. Very poor service and extremely disappointed. I hung up due to not having another 1.5 hours to waste.

It's 10:28am, doors locked, and no one will open. If I could give it 0, I would.

This is a garbage company. The service was horrible for the time we had it. When we moved to a address that they did not service we were told we would not have a early termination fee. But of course it was all lies and we received a bill for the fee. I would give 0 stars if I could. They also are slowing service down to sell u wifi extenders this was told to me by a person that works for them and advised to by ur own modems. If a company has areas that they don't service they break contract not the customer.

if I could give them a - 90 review. If I could post without one star they wouldn't get that much. This company is the worst company I have ever tried to deal with. Their billing system is set up to confuse people and make them believer they owe more than than they do. They are supposed to bill one month ahead, instead they bill a month and a half ahead and add a late charge 2 - 3 weeks before due date. They do this thinking you won't catch it. The system they have set up in corrupt.